Shipping Policy

Thank you for visiting and shopping at City Farmhouse. Below are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & methods of shipment

Shipping is FREE at City Farmhouse.

Items are shipped via USPS or Fedex Ground.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

All packages are shipped insured. City Farmhouse is not liable for any products damaged, unclaimed, or lost during shipping. If you received your order damaged, please contact us with 24 hours of receiving the damaged shipment.

Please be sure to keep all original packing materials, shipping containers, etc. The carrier will not pay claims unless the original packing material and shipping container is available at the time of submitting the claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.

Returns Policy

It’s our goal to consistently provide quality products to our amazing online shoppers. But, if for some reason we disappoint you we will gladly accept a return. Customer will be responsible for packing and shipping the item back to City Farmhouse and will not be reimbursed for packing or carrier fees.

Please keep in mind that 99% of the items that we sell are vintage and antique and it is their aged character that gives each their beauty. Please ask questions if you have any concerns about an item that you are considering. We will make every effort to describe the condition in detail, however as with most vintage and antique pieces it’s impossible to describe every tiny character mark.